Hcxp Consulting
Customer Support Manager
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Lead customer support operations, manage internal teams and outsourcing partners, handle critical escalations, monitor support metrics, drive SOPs, training and process improvements, and enhance overall customer experience.
Required Candidate profile
Experience in customer support operations with experience in team handling, ideally in e-commerce. Strong in escalations, partner management, support metrics, quality, training ,process improvement.
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