Customer Support Manager

Grant Thornton Bharat LLP is hiring for Customer Support Manager / Client Success Manager and Assistant Manager USA roles for one of our premium clients.

Location: Manyata Tech Park, Bangalore
Work Mode: Hybrid
Working Days: 5 Days a Week
Shift: 2:00 PM – 11:00 PM
Both-Side Cab Facility Available
Experience: 5–10 Years
Immediate Joiners Preferred

What We Are Looking For

We are looking for professionals who thrive in client-facing environments and have the confidence to handle critical situations in real time.

Ability to provide on-the-spot resolutions during client calls
Strong experience handling customer escalations and stakeholder discussions
Excellent presence of mind and problem-solving skills
Ability to quickly identify root causes and coordinate with internal teams for resolution
Strong client communication, expectation management, and relationship-building skills
Comfortable engaging with senior stakeholders including CEOs, CFOs, and CXOs

Role Overview

70% Client Management

• Manage USA-based client accounts and serve as the primary point of contact
• Build strong client relationships and drive customer satisfaction
• Handle escalations, issue resolution, and service excellence initiatives
• Conduct regular client reviews and stakeholder discussions

30% Upselling & Cross-Selling

• Identify opportunities to expand existing accounts
• Drive product adoption and account growth
• Collaborate with internal teams to maximize customer value

Preferred Background

Customer Success / Client Success / Account Management
USA Client Management Experience
Escalation Management & Service Delivery
Stakeholder & Relationship Management
Aviation, Hospitality, or Food Industry Experience Preferred

Ideal Candidate

A professional who can confidently manage client calls, resolve business-critical issues, maintain composure under pressure, and build long-term trusted relationships with enterprise customers.

Interested candidates can share their updated CV at:
[email protected]