Customer Support Manager

Role & responsibilities

• Lead and manage a team of 7-10 members, ensuring alignment with organizational goals.
• Track daily, weekly, and monthly sales targets for both individual and team performance.
• Conduct daily and weekly performance reviews within the team and implement improvement plans.
• Conduct regular training sessions, performance reviews, and process adherence checks.
• Motivate and mentor team members while contributing as an individual performer to achieve sales

objectives.

• Ensure adherence to SOPs, SLAs, compliance, and internal quality standards.

Lead Allocation & Follow-up

• Allocate leads in a timely manner, ensuring fair distribution and efficient follow-up.
• Monitor lead progress, track demos, and ensure follow-ups are completed within SLAs.
• Identify and resolve lead quality or meeting-related escalations proactively.