Customer Support Manager

We’re Hiring | Customer Support Manager

At MYDESIGNATION, we’re looking for a Customer Support Manager who can take ownership of our customer experience and build a high-performing, responsible, and customer-focused support team.

If you’re someone who stays calm under pressure, believes in doing things right, and knows how to turn customer concerns into positive experiences, we’d love to hear from you!

Location: Thiruvananthapuram, Kerala
Experience: 2+ years in Customer Support / Customer Experience, preferably with team-handling experience

What you’ll be responsible for:

• Lead and manage the Customer Support team and ensure smooth day-to-day operations.
• Monitor customer queries, complaints, escalations, and ensure timely resolution.
• Build strong processes and ensure the team follows them consistently.
• Track key customer support metrics such as response time, resolution time, CSAT, and ticket backlog.
• Handle critical customer escalations with ownership and professionalism.
• Identify recurring customer issues and work with relevant teams to improve processes.
• Coach, guide, and motivate the support team to improve performance.
• Ensure consistent and high-quality communication across all customer touchpoints.
• Coordinate closely with Operations, Logistics, Retail, and other teams to resolve customer issues effectively.
• Prepare regular reports and provide insights on customer concerns and team performance.

What we’re looking for:

• Strong ownership and accountability.
• Excellent communication and interpersonal skills.
• Ability to handle pressure and difficult customer situations calmly.
• Strong problem-solving and decision-making skills.
• A disciplined and process-oriented approach.
• Ability to manage, motivate, and hold a team accountable.
• Customer-first mindset with a strong sense of responsibility.
• Experience working in a fast-paced environment will be an advantage.

Why MYDESIGNATION?
We’re a growing, founder-led fashion brand where you get the opportunity to make a real impact. We value ownership, collaboration, curiosity, and people who are willing to step up and make things happen.

If you think you’re the right fit, we’d love to hear from you!
Apply now / Share your profile to [email protected] or [email protected]

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

Work Location: In person