Customer Support Manager

Key Responsibilities

• Manage a group of customers and handle their requests related to pricing, quotations, shipment updates, and service issues.
• Build strong relationships with US-based customers through clear communication, regular follow-ups, and reliable service.
• Follow up with customers on quotations, understand their needs, discuss pricing, and turn quotes into confirmed shipments.
• Coordinate with internal logistics teams to provide accurate quotes, ensure shipments run smoothly, and resolve issues on time.
• Look for opportunities to increase shipments, retain existing customers, and grow business from current accounts.
• Handle customer concerns, work with the relevant teams to resolve problems, and ensure a positive customer experience.
• Keep records of quotations, customer communications, shipments, and pricing, while tracking account performance and profitability.

Requirements:
Requirements

• 2+ years of experience in customer service, client management, or account management, preferably handling US-based customers.
• Strong verbal and written English communication skills, with a clear, US-client-ready accent preferred.
• Excellent relationship-building, communication, and problem-solving skills.
• Ability to manage customer accounts, follow up on quotations, and identify opportunities to grow business.

Pay: Rs50,000.00 - Rs85,000.00 per month

Work Location: In person