Customer Support Manager

We’re Hiring | Customer Support Manager
Location: Bhopal | Work From Office
Experience: 4–7 Years

Key Responsibilities:

• Lead and manage the customer support team.
• Handle customer escalations, complaints, and warranty-related issues.
• Monitor KPIs, response time, resolution rate, and customer satisfaction.
• Coordinate with E-commerce, Repair, and Technical teams.
• Improve support processes and team productivity.

Requirements:

• Strong team management and communication skills.
• Experience with CRM, ticketing systems, and MIS reporting.
• Working knowledge of Zoho ERP is preferred.
• Experience in consumer electronics or e-commerce is an advantage.

Apply at: [email protected]

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Benefits:

• Paid sick time

Application Question(s):

• Can you join immediately?
• Mention your Current CTC and Expected CTC?

Experience:

• total work: 2 years (Preferred)

Work Location: In person