Customer Support Manager (Health Care)

A medical project is looking for a Customer Support Manager to assist with processing financial information related to patients' stays in hospitals in the United States. The role is similar to that of a medical support specialist but with a stronger focus on finances and documentation.

What You Will Do

• Enter patient information into the internal system;
• Verify patients’ insurance conditions;
• Collect financial information: bills, assets, cash flow;
• Prepare and send invoices to insurance companies in the U.S.;
• Track incoming payments;
• Communicate with representatives of medical institutions and insurance companies by phone (calls to the U.S.).

What We Value

• High level of spoken English (especially live conversation experience);
• Attention to detail, analytical thinking, and responsibility;
• Experience in customer support, working with documents, or finances is a plus;
• Work schedule: 2:00 PM to 11:00 PM (aligned with U.S. time);
• Format: on-site work in our Lviv office.

What We Offer

• Official employment;
• Fixed salary with no penalties, rate based on experience and English proficiency;
• Online yoga classes with an instructor;
• Access to psychologist and coach services;
• Workshops and masterclasses;
• Corporate training, workshops, and regular salary reviews.

Every newcomer is assigned a mentor to help them learn and adapt during the first two months.