Customer Support - Mandarin Speaker

Employment Type: Permanent Employment with a Leading BPO Company
Location: KL Sentral, Kuala Lumpur
Joining Date: 14th September 2026

Working Hours

• 24/7 rotational shifts
• 5 working days with 2 rotational off days per week

Job Responsibilities

As a Customer Service Executive you will:

• Serve as the primary point of contact for customers by demonstrating empathy, active listening, and critical thinking to deliver accurate first-call resolutions while building strong customer relationships.
• Handle customer inquiries professionally through inbound calls, live chat, and email, while proactively identifying opportunities to recommend additional products or services that add value to the customer.
• Consistently achieve or exceed key performance indicators (KPIs), including service quality, productivity, response time, and customer satisfaction, by maintaining strong knowledge of client products and services.
• Accurately document customer interactions, track complex cases, and escalate inquiries to the appropriate teams when necessary to ensure timely and effective resolution.
• Contribute to continuous improvement initiatives by providing customer feedback and supporting efforts to enhance service quality and overall customer experience.
• Ensure compliance with company policies, healthcare regulations, data privacy requirements, and standard operating procedures.

Job Requirements

• Proficiency in Mandarin and English (spoken and written) is mandatory. We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin-speaking clients.
• Minimum SPM qualification.
• Fresh graduates are encouraged to apply.
• Candidates with at least 1 year of Customer Service experience are welcome.
• Excellent communication and interpersonal skills.
• Basic computer literacy with the ability to navigate multiple systems.
• Willing to work on rotational shifts, including weekends, public holidays, and night shifts.