Customer Support M/F

Vacancy description

Customer Support M/F

We are currently seeking an experienced and resourceful Customer Support Specialist to join our rapidly expanding sales team at KKWS Service.

As a Sales Support Specialist, you will be an integral part of the Service Sales Development and Support Team, where your responsibilities will focus on providing operational and administrative support, enhancing the effectiveness of our sales efforts. You will be responsible for pricing and proposals preparation, to manage our customer data and handle daily inquiries from our customers. You will also make sure to provide our Key Account Managers’ team with the resources they need to succeed.

The sales team success is highly dependant on our internal teams interactions and joint efforts, thus you will be cooperating daily with our sourcing, engineering and customer service team.

The ideal candidate should be highly organized, having excellent communications skills in English, both speaking and writing, and have a true passion for driving business and sales growth.

Highlights of the offer

Job offer expiration:
31/08/2026

Type of work:
Hybrid

Role:
Individual Contributor / Specialist

Location:
Europe, Poland, Szczecin - Office Center

Responsibilities

Pricing and quotations preparations to our customers, focusing on Field Tech Projects.

Project creation and handover to PMO/TPL team.

Follow-up on Invoicing from Projects with PMO team.

Ensure timely responses to emails and phone calls from our colleagues and customers.

Manage customer data and prices in our ERP system.

Maintain and enhance a positive commercial relationship with our customers.

Act as a liaison between the sales department and other internal teams, including PMO, TPL, logistics, finance, customer service, customers and suppliers, to facilitate seamless communication and workflow.

Support with data analytical tasks related to our sales performance.

Our requirements

Proven experience in sales support or a related field.

A degree in Finance, Business Administration or related field is preferred.

Ability to thrive in a high-growth and fast-paced environment, adapting quickly to changing priorities and multitask.

Excellent communications skills in English, both speaking and writing.

Strong proficiency in Microsoft Office applications, especially Excel, and experience with ERP software (D365 is an advantage).

Being a good excel user for pricing and basic analytics, comfortable with v-lookup formulas and pivot tables, as well as the basic calculation formulas, is mandatory for this position.

Demonstrated ability to quickly learn and adapt to new software programs and technologies needed for the role.

Detail-oriented with a strong analytical mindset.

Strong organizational and time management skills, problem solving and goal-oriented.

We offer

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office-based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you’re interested in engineering, manufacturing, operations, or support functions, you’ll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Julia Poniewiera + 48 539 050 035

About KK Group

KK Group is a global technology partner delivering power, controls, cooling, monitoring and service solutions for renewable energy and energy-intensive industries.

With more than 45 years of experience in the wind industry and technologies installed in over 120,000 turbines worldwide, KK Group provides critical electro-mechanical systems that enable electrification, improve energy efficiency, and optimise the lifetime performance of industrial assets.

The company’s capabilities span the full value chain - from development and manufacturing to service and digital solutions - supporting customers across the entire lifecycle of their platforms. Backed by its long-term owner, A.P. Moller Holding, KK Group is expanding beyond wind into selected energy-intensive industries including hydrogen, mining, rail and defence.

Today, KK Group employs more than 3,700 people across 10+ countries and is building a more diversified, resilient and global business - Powering Change towards a more sustainable tomorrow.

We wish to inform you that in accordance with requirements of the Whistleblower Protection Act of 14 June 2024 (Journal of Laws of 2024, item 928 as amended), we have implemented a procedure for internal notifications, the content of which can be viewed at https://www.kkwindsolutions.pl/whistleblowing

Visit www.kkgroup.com to learn more about our company and career opportunities.