Customer Support Night Agent - Marbella

Customer Support Agent

About Legendz
Legendz is an innovative social casino platform offering casino-style games like slots, poker, and table games in a virtual, free-to-play environment. Guests enjoy exciting gameplay with the chance to win real prizes — all within a responsible and legal framework. Join us as we redefine social gaming and deliver unforgettable experiences!

About the Role
We’re looking for a Customer Support Agent to provide exceptional service to our guests across live chat, email, phone, and social media. You’ll handle inquiries, guide guests through account and payment processes, explain game rules and promotions, and ensure every interaction reflects our commitment to friendly, accurate, and responsible support.

🕓 This is a shift-based role operating from Monday to Sunday, with rotating shifts between 18:00–02:30 and 22:00–06:30.

What You’ll Do

Respond to guest inquiries and resolve account or technical issues.

Educate guests about games, promotions, and responsible play.

Guide guests through payment and verification (KYC) processes.

Escalate complex issues to the relevant teams.

What You’ll Bring

Excellent written and verbal communication skills.

Strong multitasking and problem-solving abilities.

Experience with online gaming or customer support.

Calm, professional approach under pressure.

Why Join Legendz?

Innovative, fast-growing industry.

Supportive, flexible, and remote-friendly culture.

Competitive compensation and growth opportunities.

A team that values collaboration and celebrates success.