Customer Support Officer

Role Description:

This is a full-time, on-site role for a Customer Support Officer located in the Perungudi. The Customer Support Officer will be responsible for ensuring exceptional customer experiences by handling member queries, providing assistance in person or via phone/email, and resolving issues promptly. Responsibilities include managing memberships, assisting with reservations, addressing member feedback, and collaborating with internal teams to ensure high standards of service delivery. The role also involves maintaining knowledge of club offerings and events to provide accurate information to members.

Role & responsibilities

Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computer systems and software, including Microsoft Office Tools (i.e. MS word, MS Excel & MS PPT) and customer management systems.
Ability to multitask and work efficiently in a fast-paced environment.
Friendly, approachable, and customer-oriented demeanour.
Passion for sports, fitness, and healthy lifestyle.
Reliable and punctual.
Eagerness in Hosting and setting up events.
High in integrity & Dedication
Basic Accounting Skills.
Open to working in rotational shifts (No Night Shifts)
Immediate Joiner (Within a Week)

Preferred candidate profile

From Any Background and Eagerness in Learning New Things.
Female candidates based in Perungudi, Taramani , Thiruvanmiyur and nearby localities will be given preference.
Work Location: Brigade WTC , Perungudi , Chennai