Customer Support Officer

• Serve as the primary contact for customers regarding after-sales services.
• Handle customer inquiries and provide accurate information about products and services.
• Initiate and manage service reminders for customers, ensuring timely follow-ups.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance customer satisfaction.
• Provide feedback on customer experiences to improve service quality.
• Conduct follow-up calls to ensure customer satisfaction with services rendered.

Qualifications:

• Previous experience in customer service or support roles preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.