Customer Support Officer

About us

Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor.

About the role

The Customer Support Officer will assist in leading customer and partner success initiatives. As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline and automate risk processes. We are seeking a technically savvy Customer Support Officer with a strong drive for results.

Key responsibilities

• Building strong relationships with our existing customers in Australia
• Management of ongoing communication with clients
• Ensuring continued client satisfaction
• Identifying opportunities to expand product adoption
• Provide support for use of our Software as a Service (SaaS) platform
• Collaboration with our Sales Team
• Collaboration with our Executive Team

About you

• 1-4 years customer support experience
• Sound technical knowledge/skills (desirable)
• Excellent telephone communication skills
• High degree of self-motivation and ambition
• Positive, confident and determined approach
• Problem solving skills
• Desire to work as a part of a winning team
• Ability to understand and explain technical concepts
• Strong organisational and analytical skills with a keen attention to detail

Why Join Arventa?

• Work smarter - Clear, achievable KPIs focused on outcomes, giving you the flexibility to spend more time doing meaningful work.
• Supportive team culture - Join a collaborative, respectful team that values innovation, continuous improvement and helping each other succeed.
• AI-powered innovation - We embrace AI and modern tools to reduce repetitive tasks and help our team perform at their best.
• Modern office environment - Enjoy centrally located, light-filled offices with staff parking and productivity-focused workspaces.
• Grow with us - Be part of a supportive, collaborative team with ongoing professional development and genuine career progression opportunities.