Customer Support Officer

• Handle general enquiries and registration for walk-in customers at the counter
• Sending marketing emails and calls for the upcoming
• Assisting the convenient schedules to the participants
• Verification of trainees entry requirements
• Creating Invoice, Processing
• Uploading supporting documents in the system
• Guiding funding enquiries
• Handling class confirmation, cancellation and postpone
• Handling refunds, attrition, appeals, reissue card/cert enquiries
• Handling result, card/ cert related enquiries
• Handling corporate member enquiries
• Guiding Online/Blended learning students Id & Password
• Be proactive in responding and managing enquiries such as promptly attending to email enquiries, phone calls & WhatsApp Messages.

Skills

• Qualification: Any Degree
• Experience: 2 to 5 Years
• Notice Period: 15 to 20 days
• Good communication in English,
• Experience in tele calling, customer support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.