Customer Support Officer

Job summary

A Customer Support Representative assists customers by handling enquiries, resolving complaints, and providing information about products and services. The role serves as a key point of contact between the company and its customers, ensuring timely support, customer satisfaction, and a positive customer experience.

Min Qualification: Degree Experience Level: Mid level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Handle customer enquiries, complaints, and feedback.
• Provide timely solutions and follow up with customers.
• Respond to customers across phone, WhatsApp, email, and social media.
• Support basic social media engagement and content creation.

Requirements:

• 1–2 years’ experience in Customer Support/Customer Service.
• Excellent communication and problem-solving skills.
• Customer-focused and professional.
• Good knowledge of WhatsApp, email, and social media platforms.
• Social media savvy with basic knowledge of Canva and CapCut.
• Ability to create simple social media content is an added advantage.
• Proficiency in Microsoft Office.