Customer Support Officer

• Liaise with customer on work programs and service activities
• Liaise with the operation coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customers
• Disseminate work requests to operation teams
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records
• Other duties as when assigned by Supervisors

Job Requirements

• Minimum GCE O Level, NITEC or equivalent
• Good interpersonal and communication skills
• Positive work attitude, self-driven, independent, team player with strong service mindset
• Ability to work independently as well as part of a team.
• Applicants with call center or customer service experience will have an added advantage.
• Must be willing to work on shift schedules
• Contractual role (opportunity to convert to a permanent role based on performance)

Job Details:

• Location: Kaki Bukit, Shun Li Industrial Park
• Working Days: 5 days a week, off 2 days per week
• On the job training is provided.

Pay: $2,200.00 - $2,500.00 per month

Work Location: In person