Customer Support Officer

Customer Support & Operations:

• Handle incoming customer queries via support systems and communication channels.
• Support crew and customer conferences, onboarding sessions, and implementation events.
• Support live seafarer onboarding, account setup, and initial app usage during events.
• Support end‑to‑end seafarer onboarding and account setup.
• Resolve common issues.
• Escalate complex or sensitive cases in line with internal procedures.
• Maintain accurate case records and follow defined support workflows and SLAs.

Process & Quality:

• Follow established operational processes to ensure consistent and compliant and fast support.
• Contribute feedback on recurring issues, customer pain points, and process gaps.
• Support continuous improvement of FAQs, knowledge base content, and standard responses.

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Required)

Work Location: In person