Customer Support Officer

About the role

You will ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations. You will proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management, while coordinating closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.

Key responsibilities

• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues
• Build and maintain strong relationships with customers, internal departments and senior management
• Maintain accurate and detailed documentation including customer reports and operational records
• Ensure compliance with company and customer policies, quality standards and regulatory requirements

About you

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field

• Minimum 3 years of relevant working experience in a customer service role

• Experience in machinery, equipment or technical service industry will be an added advantage

• Customer-focused mindset and excellent communication skills

• Independent and resourceful with strong problem-solving skills

• Good people management skills, with the ability to manage conflicts, build consensus and align with multiple stakeholders

• Strong multi-tasking, organizational and time-management skills in a fast-paced environment

• High self-drive, meticulous and good analytical skills

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Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004