Customer Support Officer (FX & CFD)

Customer Support Officer (FX & CFD)

Company: EZ2HUB (EZ Square Hub)
Location: Gaysorn Amarin, Bangkok
Employment Type: Full-time
Salary: THB 18,000–25,000 per month, depending on qualifications and experience.
Meal allowance: THB 100 per working day

About EZ2HUB

EZ2HUB (EZ Square Hub) is a trader development and education platform that provides learning resources, trading evaluations, and opportunities for skilled traders to become In-House Traders.

We are expanding our Customer Support team and looking for a service-minded individual who can provide accurate, professional, and friendly support to our trader community.

Key Responsibilities

• Respond to customer inquiries through calls, social media, email, and community channels.
• Provide clear information about EZ2HUB programs, including the Evaluation, account registration, KYC, trading rules, and evaluation results.
• Assist traders with basic MT5 login, server, dashboard, and account-related issues.
• Explain trading rules and conditions accurately without providing investment advice or trading signals.
• Coordinate with the Technical, Operations, and Compliance teams to resolve customer issues.
• Follow up on pending cases and ensure customers receive timely updates.
• Record customer inquiries, complaints, and resolutions accurately.
• Identify recurring issues and report customer feedback to the relevant teams.
• Maintain a polite, professional, and consistent tone across all communication channels.
• Support other customer service and administrative duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration,Communications, Business English, or a related field.
• Good command of Thai and English, both written and spoken.
• Strong communication and problem-solving skills.
• Service-minded, patient, responsible, and attentive to detail.
• Able to explain policies and technical information clearly and simply.
• Comfortable working across multiple communication channels and handling several cases simultaneously.
• Basic knowledge of Forex, CFD trading, Prop Firms, or MT5 is an advantage.
• Previous experience in customer service, fintech, brokerage, trading, or financial services is an advantage.
• Previous experience in sales, cross-selling, or upselling will be an advantage.
• Fresh graduates with strong communication skills and an interest in the trading industry are welcome to apply.

What We’re Looking For

• A calm and professional approach when handling complaints or difficult situations.
• Willingness to learn about trading platforms and evaluation rules.
• Ability to work effectively both independently and as part of a team.
• Commitment to providing accurate information and a positive customer experience.