Customer Support Officier

Customer Support Officer

Alif Tech Trainings | Lahore, Pakistan

Alif Tech Trainings is looking for a motivated, confident, and well-organized Customer Support & Admissions Officer to manage incoming inquiries, communicate with prospective students, and convert leads into successful admissions.

The ideal candidate should have excellent communication skills, a professional attitude, and the ability to handle inquiries across multiple communication channels.

Key Responsibilities

• Social Media Management: Respond to incoming messages and inquiries on Facebook, Instagram, and other social media platforms.
• WhatsApp Communication: Handle WhatsApp messages, provide course information, and follow up with prospective students.
• Call Handling: Attend incoming phone calls generated through marketing campaigns and advertisements.
• Course Counselling: Explain course details, fee structures, schedules, duration, and admission procedures to interested candidates.
• Lead Management: Maintain an organized record of inquiries, prospective students, follow-ups, and admission status.
• Follow-ups & Conversions: Proactively follow up with interested candidates and convert inquiries into confirmed admissions.
• Customer Relations: Provide timely, professional, and helpful responses to prospective students and existing customers.
• Admission Processing: Assist students with registration, enrollment, and other admission-related formalities.
• Reporting: Prepare daily and monthly reports covering inquiries received, follow-ups completed, and admissions secured.
• Marketing Coordination: Coordinate with the marketing team to track leads generated through advertisements and provide feedback on inquiry quality.

Requirements

• Excellent verbal and written communication skills.
• Good command of English and Urdu.
• Basic computer skills, including email, spreadsheets, and online communication tools.
• Familiarity with WhatsApp Business and social media platforms.
• Strong interpersonal, persuasion, and customer-handling skills.
• Ability to manage multiple inquiries and follow up consistently.
• A responsible, punctual, and target-oriented approach to work.
• Previous experience in sales, customer support, admissions, or telemarketing will be an advantage.

Performance Expectations

The successful candidate will be expected to maintain timely responses, ensure consistent follow-ups, keep accurate lead records, and contribute to achieving monthly admission targets.

ON Achieving targets a commission will also be given

Pay: Rs25,000.00 - Rs40,000.00 per month

Work Location: In person