Customer Support / Order Entry Coordinator

Customer Support / Order Entry Coordinator

Dillard Associates
Location: Carrollton, Texas
Job Type: Full-Time, In-Office
Schedule: Monday–Friday, 7:30 AM–4:30 PM

Job Description

Dillard Associates, a manufacturers' representative company located in Carrollton, Texas, is seeking a friendly, dependable, and detail-oriented Customer Support / Order Entry Coordinator to complement and support our inside sales team.

This position plays an important role in keeping our daily operations running smoothly. The individual will be responsible for accurately entering customer purchase orders into various manufacturer-specific online applications, monitoring our sales email inbox, and distributing incoming customer communications to the appropriate sales team members.

The ideal candidate is organized, comfortable working with computers, and able to manage multiple responsibilities in a fast-paced office environment. We are looking for someone with a positive, upbeat attitude who enjoys helping others, communicates professionally, and takes pride in doing their work accurately and efficiently.

Key Responsibilities

• Accurately enter and process customer purchase orders using various manufacturer web-based applications.
• Review purchase orders for completeness and accuracy before submission.
• Monitor the company sales email inbox throughout the day, reviewing and distributing incoming emails to the appropriate inside sales team members.
• Follow purchase orders through completion, communicating with the appropriate parties to resolve questions, discrepancies, or delays.
• Maintain organized records of purchase orders, customer correspondence, and related documentation.
• Communicate professionally and courteously with customers, manufacturers, and coworkers via email and telephone.
• Provide administrative and customer service support to the inside sales team.
• Work closely with sales, warehouse, and administrative personnel to ensure smooth daily operations.
• Assist with inventory-related tasks as needed.
• Answer incoming telephone calls and assist with general office responsibilities when needed.
• Manage multiple tasks and changing priorities while maintaining accuracy and efficiency.

Qualifications & Skills

• Exceptional attention to detail and accuracy is essential.
• Strong computer skills and the ability to learn and navigate multiple web-based applications.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Professional, pleasant, and helpful telephone and email manner.
• Ability to work independently while also supporting a team.
• Good problem-solving skills and a proactive approach to completing tasks.
• Dependable, punctual, and able to follow instructions and established procedures.
• Comfortable performing repetitive, detail-oriented tasks while maintaining a high level of accuracy.
• Previous experience in customer service, order entry, sales support, or office administration preferred.
• Experience with QuickBooks is a plus.

The Person We're Looking For

Beyond experience and technical skills, we place a high value on attitude and teamwork.

We are looking for someone who:

• Has a genuinely friendly, positive, and professional demeanor.
• Enjoys helping customers and supporting coworkers.
• Takes pride in accuracy and completing tasks correctly.
• Is dependable, responsible, and follows through on commitments.
• Is willing to learn new systems and procedures.
• Takes direction well and welcomes feedback.
• Stays organized and maintains a positive attitude during busy periods.
• Is a team player who contributes to a pleasant, productive work environment.

Position Details

Company: Dillard Associates
Location: Carrollton, Texas
Job Type: Full-Time, In-Office
Hours: Monday–Friday, 7:30 AM–4:30 PM

Applicants must be able to reliably commute to our Carrollton office for the scheduled work hours.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person