Customer Support – Pine Hosting Ltd (100% Remote)

Customer Support – Pine Hosting Ltd

About the Role:
Join our dynamic team at Pine Hosting as a remote Customer Support Representative! This contractor role is ideal for a young, passionate gamer with experience in game server hosting. You'll work full-time on a fixed schedule (typically 8:00–4:00, with adjustments to better suit customer time zones), providing exceptional support to our users entirely from home.

Key Responsibilities:

• Provide timely, friendly, and effective support via email, live chat, Discord, and our ticketing system
• Assist customers with server setup, troubleshooting, and hosting issues
• Leverage your expertise in game server hosting for games such as those featured on our Games Page – including Minecraft, Rust, Project Zomboid, Unturned, and Palworld
• Document solutions and customer feedback to continuously improve our support process
• Outreach & Sales

Requirements:

• Proven knowledge of game server hosting (experience in one or more of the listed games)
• Passion for gaming and a strong commitment to customer support
• Excellent written communication and problem-solving abilities
• Ability to work independently in a fully remote, structured environment

About Pine Hosting:
Founded in 2021, Pine Hosting is on a mission to make game server hosting simple, reliable, and enjoyable. Our intuitive control panel and high-performance hardware empower both new and experienced server owners. We pride ourselves on delivering outstanding service and building a vibrant gaming community.

Salary & Contract Details:

• Type: Contractor, Full-Time (Remote – Work from Home)
• Hours: 7Hr Rotation/ Weekends
• Pay Scale: Please indicate on application

If you’re excited about gaming, customer support, and working remotely for a cutting-edge hosting provider, we’d love to hear from you!

Job Type: Full-time

Pay: $8,000.00 - $12,000.00 per month

Application Question(s):

• Is there anything else that you would like us to know about you?
• Please list the appropriate games you are familiar with (READ THE JOB LISTING BEFORE ANSWERING - If none then please do not apply)

Experience:

• customer support: 1 year (Preferred)

Work Location: Remote