Customer Support position -

HI All,

We are looking for a technically skilled and customer-focused Telematics Field Support / Service Engineer with hands-on experience in GPS, telematics devices, vehicle tracking systems, and Vehicle Control Units (VCUs). The candidate will be responsible for field troubleshooting, resolving customer complaints, analyzing technical issues, supporting software/OTA activities, and improving overall service efficiency.

The role requires strong problem-solving skills, willingness to travel to customer and field locations, and the ability to work closely with internal teams, customers, and other stakeholders to ensure timely resolution of technical issues

Role & responsibilities

• Experience in GPS, Telematics devices, and vehicle tracking.
• Have field experience in solving customer issues with the devices.
• Ability to gather, view, and analyze data.
• Proficiency in spreadsheet programs like MS Excel.
• Exposure to Coordinate for AIS140 Empanelment in states.
• Experience in field to analyze and resolve field issue related to Telematics and Vehicle control unit.
• Customer Centric focus.
• Improve service operation Efficiency and reduce TAT for customer Complaints.
• Exposure in handling Software flashing, OTA, Root cause analysis.
• Willing to travel the field to address customer Issues Voluntarily.
• Should have experience in troubleshooting.
• Capability to Identify and develop customer relationship through Innovative thinking.
• Fluent speaking in both English and Hindi are must .

Preferred candidate profile

Position: Customer Support Engineer
Number of Positions: 3
Work Location: Chennai
Shift Timing: Day
Employment Type: Permanent
Experience Required: 3-6 years

Interested can send resume to [email protected]