Customer Support Process

Customer Support Executive – Customer Support Process

Job Location: Sector 18, Gurugram, Haryana
Job Type: Full-Time
Work Mode: Work from Office
Experience: Freshers and Experienced Candidates
Education: Graduation Required
Working Days: 6 days per week
Shift: Rotational shifts
Weekly Off: Rotational

Job Summary

We are looking for motivated and customer-focused Customer Support Executives to join our team in Sector 18, Gurugram.

The selected candidate will be responsible for assisting customers with their queries and service-related requests, providing accurate information, and ensuring a professional customer experience while following established process and quality guidelines.

Key Responsibilities

• Handle customer queries and service requests through the designated support channel.
• Understand customer concerns and provide appropriate assistance as per process guidelines.
• Communicate clearly and professionally with customers.
• Provide accurate and timely information.
• Maintain proper records of customer interactions and required details.
• Follow company policies, process guidelines, and quality standards.
• Meet assigned productivity, quality, and customer service parameters.
• Escalate issues to the appropriate team when required.

Eligibility Criteria

• Graduation is mandatory.
• Freshers and candidates with relevant customer support experience can apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Good listening and problem-solving abilities.
• Comfortable working in rotational shifts.
• Willingness to work from the office in Sector 18, Gurugram.

Compensation

• Freshers: ₹23,000 CTC per month
• Experienced Candidates: ₹25,000 CTC per month

Compensation and employment terms are subject to the applicable company policies and selection process.

What We’re Looking For

• Customer-oriented approach
• Professional communication
• Ability to work in a structured process-driven environment
• Willingness to learn and follow established procedures
• Ability to work effectively as part of a team

Work Schedule

• Working Days: 6 days per week
• Weekly Off: Rotational
• Shift: Rotational
• Location: Sector 18, Gurugram, Haryana
• Work Mode: Work from Office

How to Apply

Interested candidates may share their updated resume through the contact details below.

Email: [email protected]
Contact: 7547072426

Pay: ₹21,000.00 - ₹24,000.00 per month

Work Location: In person