Customer Support Professional

Job Description: Customer Success Team

Experience: 1 to 3 Years

Business Requirements

• Good Communication Skills which include verbal and non-verbal communication skills.
• Previous Experience in handling multi-geographical clients.
• Good to have experience in the Cyber Security Domain.
• Willing to travel to customer location - Chennai and to SISA premises (includes SDC) on-need basis.
• Good interpersonal skills and to be a team player.
• Strong Learning Curve, ability to understand the requirements and support the customers.

Technical Requirements

• Hands-on experience in handling the Windows and Linux Servers.
• Must have experience in the L1/L2 Support/Operations Background.
• Prior knowledge in handling the IIS configurations and supporting the same.
• Good to have prior product installations and configurations experience.
• Ability to understand the customer requirements and support them.
• Ability to provide walk-through about the product to the customers/end-users.
• Basic understanding of the Networking concepts.
• Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
• Strong Troubleshooting and problem-solving experience.
• Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
• Basic understanding about the Load balancers, SSL certificates etc.
• Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
• Basic scripting or SQL knowledge is a plus
• Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
• Collaborate with customers to define scanning scopes, schedules, and classification rules.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.