Customer Support Professional

In this role, you will respond to incoming sales enquiries across phone, email, and other formats, provide timely and accurate assistance, maintain customer interaction records, identify opportunities to upsell and cross-sell products or services, and work towards individual sales and quality targets.

About the Role

As a Customer Service Associate Sales & Customer Support, you will be responsible for delivering professional, helpful, and high-quality customer service before, during, and after customer requirements are addressed. The role combines customer care with direct sales responsibilities, requiring strong communication, a target-driven approach, accurate documentation, and active participation within the team.

Key Responsibilities

• Provide timely, professional, and accurate responses to all incoming sales enquiries received through phone, email, and other formats.
• Accurately record all customer interactions in the designated tool.
• Identify opportunities to upsell and cross-sell products and services.
• Work towards meeting monthly individual direct sales targets.
• Consistently meet individual KPIs, including quality and sales targets.
• Adhere to internal sales processes and customer service processes.
• Provide professional, helpful, and high-quality service before, during, and after customer requirements are met.
• Clearly communicate information and ideas through different channels in a manner that engages customers, helps them understand their options, and supports informed decisions.
• Actively participate within the team and contribute towards achieving collective goals.

Job Requirements:

• Minimum Qualification: Graduate.
• Candidates who are not graduates should have HSC qualification with a minimum of 6 months exposure in OB Sales.
• English: Excellent English proficiency with Versant 5.
• Ability to communicate with customers in English, Hindi, Marathi, Telugu, and Tamil.
• Strong customer service orientation with the ability to understand and address customer needs.
• Target-driven approach with the ability to work towards and exceed personal and team goals.
• Strong communication skills and the ability to convey information clearly and effectively.
• Ability to work collaboratively and contribute to team goals.
• Must be able to demonstrate first-hand experience of the attributes and competencies outlined above.

Why Join Fusion CX

This role brings together two skills that matter in customer-facing careers: the ability to serve customers well and the ability to create meaningful sales opportunities. You will work with customers at different stages of their requirements, helping them understand their options while identifying products or services that may add value to their experience.

The role also gives you the opportunity to work across customer service, direct sales, upselling, cross-selling, quality, and performance targetsbuilding a broader foundation for a career in customer experience and sales.

What You Will Gain

• Build experience across customer service and direct sales.
• Strengthen your communication and customer engagement skills.
• Develop practical experience in upselling and cross-selling products and services.
• Gain experience working with individual sales and quality KPIs.
• Strengthen your ability to handle customer enquiries across phone, email, and other channels.
• Develop stronger target-oriented and decision-influencing communication skills.
• Build experience working collaboratively towards individual and team goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.