Customer Support Professional

• Manage and respond to customers’ concerns and inquiries
• Provide quality customer support (24/7) through live chat, voice, and digital channels for our customers
• Build and maintain good relationships and community building efforts with customers
• Work closely with Operations team to verify inquiries such as quality of products or delivery concerns
• Ensure that metrics and standards are followed
• Answer queries of our customers via email, chat, outbound, virtual call, or face-to-face
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• At least 1 year working experience in Customer Service; marketplace related experience is a plus
• Familiarity in using social media and GSuite products; Freshdesk is a plus
• Excellent verbal/written communication skills in both English and Filipino
• Flexible and capable of switching from multiple different tasks depending on the need
• Can thrive under minimal supervision
• Amenable to work in a shifting schedule (including weekends and holidays)
• Willing to work on a hybrid set up (WFH most of the time)
• Ability to multitask, prioritize, and manage time effectively

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Flextime
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• What is your asking salary?

Work Location: In person