Customer Support Professional

Job highlights

• 0-2 years in customer service or similar capacity,preferably on an IT platform. Educational Qualifications: . Graduate from any stream

• Any engineering,or BSc (IT or computers) preferred. .

• Interacting with clients via. email, web-based systems and telephone to resolve their problems and gather feedback.

• Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.

• Identifying any bugs / issues in the software and assisting in their resolution.

• Building strategies to improve efficiency, profitability and quality of service.

• Reviewing existing product / feature documentation; publish documentation in internal knowledge bases.

• Testing analysis of all products services.

Requirements

• 0-2 years in customer service or similar capacity, preferably on an IT platform.

Educational Qualifications:

• Graduate from any stream. Any engineering, or BSc (IT or computers) preferred.

Detailed Requirements:

• Must be customer-focused, and willing to do whatever it takes to resolve customer issue.

• Strong customer interaction skills and ability to work in a variety of customer situations.

• Outstanding written and verbal communication skills.

• Ability to solve complex problems quickly, inventively and resourcefully.

• Good working knowledge of computers and the Internet; strong ability to develop new skills.

• Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

• Strong attention to detail.

• Avid internet user, with strong inclination towards technology.

• Highly motivated and energetic team player, with excellent interpersonal skills.

• We are passionate about what we do and not just because we offer the most competitive salaries in the industry.

• No dress code. T shirts, shorts, jeans, flip flops are just fine.

• Flexible work hours. We have flexible work hours and flexible holidays, which means that teams pick their own work hours.

• We devote 10% of our work time to learn new things.

• Free around the day snacks beverages.

• Carrom other gaming sessions for unwinding after a hard days work.

• Our workspaces are comfortable and fun.

• We go out for picnics, treks, adventure sports, leisure trips play : cricket, football, chess, pool, kite flying and much more.

• Purchase of books.