Customer Support Professional

Job highlights

• Bachelor s degree in Business,IT,or a related field

• Experience with CRM and support ticketing systems

• Proven experience in a customer support or implementation role,preferably in a tech or SaaS company

• Continuous Improvement: Stay updated on product changes and new features,and contribute to the development of support processes and resources to enhance the customer experience

• Customer Support: Provide timely and professional responses to customer inquiries via email, chat, and phone, resolving issues efficiently and effectively.

• Product Implementation: Lead the onboarding and implementation process for new customers, guiding them through product setup, customization, and training.

• Troubleshooting: Diagnose and resolve product issues, working closely with the technical team to escalate complex problems when necessary.

• Customer Training: Conduct live training sessions, create user guides, and develop other resources to help customers fully understand and utilize Zotok.ai s products.

• Feedback Collection: Gather customer feedback on our products and services, identify areas of improvement, and communicate insights to the product development team.

• Customer Relationship Management: Build and maintain strong relationships with customers, proactively checking in to ensure they are getting the most out of our solutions.

• Documentation: Maintain detailed records of customer interactions, implementation progress, and support issues in our CRM system.

• Continuous Improvement: Stay updated on product changes and new features, and contribute to the development of support processes and resources to enhance the customer experience.

Qualifications:

• Bachelor s degree in Business, IT, or a related field.
• Proven experience in a customer support or implementation role, preferably in a tech or SaaS company.
• Excellent communication and interpersonal skills, with a customer-first attitude.
• Strong problem-solving abilities and a knack for troubleshooting technical issues.
• Ability to explain complex concepts in a clear and concise manner.
• Experience with CRM and support ticketing systems.
• Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.
• Familiarity with software implementation processes is a plus.