Customer Support Professional

Job highlights

• 2 years (Freshers are encouraged to apply)
• Diploma / Bachelor s Degree in Computer Science,Information Technology,Electronics & Communication,or related technical fields
• We are seeking an enthusiastic and technically proficient Technical Support Executive to deliver exceptional customer service and technical assistance for STEMpedia s products and services

0-2 years (Freshers are encouraged to apply)

We are seeking an enthusiastic and technically proficient Technical Support Executive to deliver exceptional customer service and technical assistance for STEMpedia s products and services. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a customer-focused approach.

Roles and Responsibilities

Respond to customer queries via email, phone, and chat; ensure high satisfaction and adherence to SOPs and TATs. Assist with software installations, updates, and hardware-related issues; guide users through troubleshooting steps. Manage warranty claims and coordinate with logistics for timely resolution as per SLAs. Create and maintain user manuals, FAQs, and internal knowledge bases for clarity and ease of access.

Required Qualifications:

1. Educational Qualifications:

   1. Diploma/Bachelor s Degree in Computer Science, Information Technology, Electronics & Communication, or related technical fields.

2. Preferred Technical Skills:

   1. Familiarity with STEM educational tools, robotics, and coding platforms such as Arduino, Python, or Scratch.
   2. Experience using customer support tools, including CRMs and ticketing systems (preferred but not mandatory).