Customer Support Representative (2)

Customer Support Representative

About Us

Hitech is a leading provider of Engineering, BIM, and Business Process Solutions, supporting global clients through delivery centers in India and offices in the USA, UK, and other regions. With a 1,200+ member team, Hitech delivers domain-driven, technology-enabled solutions that help clients optimize operations and achieve measurable outcomes.

As part of our growing BPM vertical, we are looking for a Junior Customer Support Representative to work on a menu data verification project for one of our clients. This is a full-time, office-based opportunity in Ahmedabad.

Position Summary:

A Customer Support Representative is responsible for interacting with customers to provide assistance, resolve queries, and ensure a positive service experience. The role involves handling inbound or outbound calls, emails, or chat interactions, identifying customer needs, and delivering accurate and timely solutions. The representative maintains high-quality communication, adheres to company policies, and meets performance targets such as customer satisfaction and response time. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to support clients efficiently and professionally.

Key Responsibilities:

Handle Client Calls

• Attend inbound calls or make outbound calls to customers.
• Provide accurate information, guidance, and support.

Resolve Client Queries Complaints

• Understand customer issues and provide appropriate solutions.
• Escalate complex issues to senior teams if needed.

Maintain Call Quality Professionalism

• Follow communication guidelines, scripts, and company standards.
• Ensure polite, clear, and effective communication.

Provide Product/Service Information

• Keep updated knowledge about the companys services/products.
• Educate customers when required.

Work in Shifts

• Flexibility for rotational shifts, weekends, or night shifts depending on the process.

Qualifications Experience

• Minimum 1 year of relevant experience (preferably in BPM/data verification/research projects).
• Graduate in any discipline.
• Proficiency in MS Excel and internet-based research.
• Quick learner with the ability to work independently and meet deadlines.
• Local candidate from Ahmedabad, ready to join immediately.

What We Offer

• Competitive compensation package aligned with experience
• Performance-based bonus and flexible benefits
• Exposure to global clients and cross-functional collaboration
• Supportive, learning-driven work culture
• Co-funded professional development aligned with your career growth