Customer Support Representative

Join Our Team as a Customer Support Representative!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? At Ready Contractors of Wilson, NC, we’re looking for a dedicated and professional Customer Support Representative to join our team and help us continue our legacy of excellence.

About Us

Founded in 1969 as a family business, Ready Contractors has grown from a single employee to a thriving team of 25 full-time professionals. For over 40 years, we’ve been providing high-quality, dependable, and affordable services to our clients. From storm drains to commercial site preparation, retention ponds, utility work, and more, we take pride in bringing efficiency and professionalism to every project.

We’re not just a construction company—we’re a family. With our own fleet of heavy machinery, dump trucks, and access to topsoil, sand pits, and LCID landfills, we ensure that every project is completed with precision, saving our clients time and money. Whether it’s a backyard project or a large commercial site, we’re committed to delivering the best.

Position Summary

As a Customer Support Representative, you’ll be the friendly and knowledgeable first point of contact for our clients. You’ll play a key role in maintaining our reputation for excellent service by addressing customer inquiries, resolving issues, and ensuring a seamless experience from start to finish.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, or in person.
• Provide accurate information about our services, timelines, and processes.
• Assist clients with scheduling and project updates.
• Collaborate with team members to resolve customer concerns promptly and professionally.
• Maintain detailed records of customer interactions and feedback.
• Support the team with administrative tasks as needed.

Required Skills and Qualifications

• Minimum 1 year of experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in basic computer applications (e.g., email, spreadsheets, and scheduling tools).
• A positive attitude and a commitment to providing outstanding service.

Why Join Ready Contractors?

At Ready Contractors, we value hard work, integrity, and a commitment to excellence. As a family-owned business, we foster a supportive and collaborative work environment where every team member plays a vital role in our success. When you join us, you’re not just an employee—you’re part of the Ready Contractors family.

How to Apply

If you’re ready to bring your customer service expertise to a company that values quality, professionalism, and teamwork, we’d love to hear from you! Submit your application today and take the first step toward joining the Ready Contractors team.

Make your next career move one that matters—apply now!