Customer Support Representative

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Hiring in Kathmandu

Customer Support Representative

Kathmandu, Nepal

Customer Support

Full-time

The Opportunity

Be the voice of Nepal's #1 signage company. As a Customer Support Representative, you'll help customers get answers fast — order updates, delivery questions, service requests — and make sure every interaction feels as premium as our products.

What You'll Do

• Respond to customer inquiries via phone, WhatsApp, and social media.
• Track orders and keep customers updated on production and delivery.
• Log issues and coordinate with sales and production for quick resolution.
• Collect customer feedback and flag recurring issues for improvement.

What We're Looking For

• Friendly, patient communicator in Nepali and English.
• Fast, organized responder who keeps promises to customers.
• Comfortable using chat tools, spreadsheets, and ticketing systems.
• Prior support or front-desk experience is an advantage.

Interested?

Apply today and take the next step in your career at Nepal's leading agency.

Apply for this Position

Premium Benefits

Healthcare

In partnership with Kafal Care for you and your family.

Visit Kafal Care

Learning

Continuous education and skills via GNS Learning .

Explore GNS

Free Lunch

Nutritious and delicious lunch provided daily at the office.