Customer Support Representative

Role & responsibilities

• Flexibility to work in the US shift is essential

• Message intake & dispersal.

• Providing support through voice, chat, or calls.

• Scheduling & appointment setting.

• Order intake.

• Opening trouble tickets.

• Email response.

• Monitoring system alerts.

• Immediate notification of emergent issues and more.

• After Hours Emergency Call Handling.

• Complaints and Escalation Handling.

Qualifications & Skills:

• Looking for someone having 0.6 months to 4 years of relevant experience.

• International Customer Service experience is preferred. • A welcoming voice with an upbeat tone.

• Typing speed must be over 25 WPM. A test will be administered.

• Excellent customer service and computer literacy skills.

• Excellent command of grammar and spelling must be adept at paying attention to detail.

• Flexible, a team player with exceptional verbal and communication expertise.

• Computer skills in a Windows based environment.

• Must be available to work a weekend day (Sat or Sun each week).

• Training will last approximately one week. On your second week, you will move to your new set schedule.

• Good attendance & schedule adherence following.