Customer Support Representative

Interested candidates can contact HR Nikita(7303004161)
Job Title: Customer Support Executive
Location: Gurugram
Experience: 0-5 years
Education: Graduation required
Salary: 2.5 -4 LPA
About Policybazaar
Policybazaar is India s leading insurance aggregator that allows customers to compare, buy, and manage
insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions
of customers by providing them with transparent, unbiased, and easy-to-understand information.
With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right
choices.
As an innovative, fast-growing company, we are committed to providing growth opportunities, dynamic
work culture, and learning experiences to our employees. Join us, and be part of a team that is leading the
way in revolutionizing the insurance sector.
Job Summary:
PolicyBazaar is looking for dynamic and customer-
focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Required Skills:
Excellent communication skills (verbal and written) in English and Hindi.

Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experience both can apply.
Minimum education: Graduate.
Salary package 2.5 LPA to 4 LPA.
Why Join Us?
Competitive salary with high incentives.
Work with global clients in a dynamic environment.
Fast-track career growth and learning opportunities.
Supportive and performance-driven culture.