Customer Support Representative

Job Advert Summary

To develop and maintain profitable ongoing customer relationships to generate income for the business.

To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins.

Minimum Requirements

Minimum of a Grade 12 or equivalent

Between 3 to 5 years Post Trade Qualification experience as Earthmoving/Diesel Mechanic

Sales and Marketing Degree will be advantageous

Between 3 to 5 years Sales experience

Product and market knowledge

Knowledge of machine applications and reasonable technical knowledge as well as GET and undercarriage

Duties and Responsibilities

Maintain and improve customer relations.

Increase parts and service sales.

Carry out machine inspections on customer machines (care inspections).

Maintain and sell Care-Track and service contracts.

Resolve customer queries.

Support the machine sales function.

Support the product in the field.

Achieve set targets.

Promote company image.

Maintain, improve and cement customer relationships.