Customer Support Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Respond to customers and inquiries by answering product and service questions.
• Provide accurate information on products and services to the customer
• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Able to work on Rotational Shifts, Weekends, and Public Holidays.
• Have excellent communication in English
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Mandarin speaking is an advantage to communicate with mandarin speaking clients