Customer Support Representative

Role & responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers with product, service, or account-related inquiries.
• Resolve customer concerns and complaints within defined timelines.
• Maintain a high level of customer satisfaction through effective communication.
• Accurately document customer interactions and update records in the system.
• Escalate complex issues to the appropriate team when necessary.
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction.
• Follow company processes, policies, and compliance requirements.
• Provide accurate information and guidance to customers regarding products and services

Preferred candidate profile

Immediate joiners only

Perks and benefits

19K take home deductions

Incentives available

Male candidates its 24/7 shift

Female candidates its day shift