Customer Support Representative

The best support doesn’t just fix a problem, it makes someone feel like they made the right choice reaching out.

We’re looking for a Customer Support Representative who’s great with people, sharp at problem-solving, and ready to make every customer interaction count. You’ll be the go-to person for questions, concerns, and “can you help me figure this out?” moments.

What you’ll do

• Support customers through phone, email, chat, and messaging
• Listen to concerns, ask the right questions, and find clear solutions
• Help with accounts, orders, products, billing, and service issues
• Keep customers updated so no one is left waiting or guessing
• Document conversations and follow up when needed
• Work with teammates to resolve more complex issues
• Share customer feedback and ideas to help improve the overall experience

What we’re looking for

• Strong communication skills and a naturally helpful attitude
• Someone who can stay calm, clear, and kind when things get busy
• A problem-solver who takes ownership instead of passing the buck
• Comfortable learning new tools and navigating multiple systems
• Organized, reliable, and detail-oriented
• Customer service, retail, hospitality, call center, or office experience is a plus, but not required

What you’ll get

• Competitive pay
• Paid training and ongoing support
• Health, dental, and vision benefits
• Paid time off
• Career growth opportunities in customer experience, operations, and leadership
• A collaborative team that values your ideas, effort, and personality

If you’re ready to build real skills, help real people, and make customer support feel more human, we’d love to hear from you.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health savings account
• Professional development assistance

Work Location: In person