Customer Support Representative

Customer Support Representative | Charlotte, NC

Make customer support feel less like a chore and more like a genuinely good experience.

We’re looking for a Customer Support Representative to join our Charlotte team. You’ll be the friendly, knowledgeable person customers turn to when they have a question, need help, or just want a straight answer. If you’re good with people, quick at solving problems, and ready to grow your career, this could be your next move.

The role

As a Customer Support Rep, you’ll help customers get the most out of our products and services. You’ll communicate across phone, email, and chat, handle issues with care, and make every interaction feel personal.

Your day-to-day

• Respond to customer questions through phone, email, and chat
• Troubleshoot account, order, product, or service issues
• Explain solutions clearly and keep customers updated
• Document conversations and follow up when needed
• Work with teammates to resolve more complex problems
• Spot recurring customer pain points and share ideas for improvement
• Keep a positive, professional attitude—even on the busy days

What we’re looking for

• Strong communication skills and a naturally helpful personality
• Someone who listens well and knows how to make people feel heard
• Confidence using computers, messaging tools, and new systems
• The ability to stay organized while juggling multiple requests
• A problem-solving mindset and willingness to learn
• Customer service, retail, hospitality, call center, or front-desk experience is a plus, but not required

What you’ll get

• Competitive pay
• Paid training and ongoing support
• Health, dental, and vision benefits
• Paid time off
• Opportunities to grow into leadership, operations, or customer experience roles
• A collaborative Charlotte-based team that values your ideas and effort

You don’t need to know everything on day one. Bring the energy, empathy, and willingness to learn, we’ll help you build the rest.

Apply today and become the reason customers leave a conversation feeling taken care of.

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

Work Location: In person