Customer Support Representative

About Dr. Paws:

Dr. Paws is a chain of new-age veterinary clinics, headquartered in Bangalore. Our aim is to make visits to the vet, a friendly, homely and comfortable experience. We do this by creating clinics that have a calming and welcoming interior, and providing service that is extremely hospitable and caring towards pets and their parents. Our clinics have everything a pet-parent would need under one roof (vet consults, grooming, pet-retail, diagnostics, imaging, surgeries etc.) We are venture-capital backed (Lead Investor is Sauce.VC, Indias most reputed early-stage consumer brand investor) and have a number of marquee angels behind us (Founders of Cult.Fit, Zetwerk, Tracxn, Executive Vice-Chairman Tata Sons).

Location: Dr. Paws HQ - Third Floor, Sadath Centre, 46, Nandi Durga Rd, Jayamahal Extension, J.C.Nagar, Bengaluru, Karnataka 560006

Position Overview:

We are looking for a proactive and customer-focused professional to join our team in a client-facing operations role. This position is ideal for someone who enjoys interacting with customers, solving queries, and ensuring a smooth end-to-end service experience. You will be responsible for handling new leads, converting enquiries into appointments, and providing timely support to pet parents before and after their visits. The role also involves close coordination with clinic front desk teams, veterinarians, and at-home service teams to ensure seamless day-to-day operations. This is a great opportunity for freshers or early-career professionals looking to build experience in customer service, operations, and business growth within a fast-paced, pet-friendly environment.

Roles and Responsibilities :

• Handle and convert new leads by engaging promptly, explaining services, and scheduling appointments; maintain accurate lead tracking and monitor conversion outcomes.
• Provide timely customer support for pre- and post-appointment queries, ensuring adherence to response and resolution SLAs.
• Coordinate effectively with clinic front desk teams, veterinarians, and at-home service teams to ensure smooth operations and information flow.
• Identify and escalate operational bottlenecks, contributing to ongoing process improvements.

Requirements

• Any Graduate
• Full time availability
• Weekend Availability
• Good Communication skills

Job Types: Full-time, Fresher, Permanent

Join us at Dr. Paws, where pets and their parents receive the best care, and you gain invaluable professional experience!