Customer Support Representative

Responsibilities

• Responds to existing customer inquiries via phone, chat, and email.
• Make outbound support calls to our existing clients
• Develop relationships with existing clients and gather the correct information regarding their account
• Ensure optimal product usage through account monitoring, client interactions, and ongoing training
• Provide an unrivaled level of technical support
• Uncover client needs and goals with good questioning practices and listening skills
• Gain an understanding of the clients’ renewal and decision-making process
• Onboard/ train new clients in using the software
• Monitor service tickets and ensure timely closure of all assigned tickets.
• Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
• Assist the Quality Assurance team with product testing and validation during deploys and migrations.
• Document and advocate for feature and product enhancement requests from customers

Requirements

• Fresh grads may apply
• Highly-motivated and goal-oriented
• Organized, with keen attention to detail
• Strong written and verbal communication skills both English and Tagalog. Must be able to effectively communicate over the phone, via email/web, and in person.
• Works well with minimal supervision. You take charge and can operate autonomously
• Authentically curious, you love learning and improving yourself
• Exceptional prioritization skills
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success.
• Problem Solving/Critical Thinking – Have a good framework is key but the ability to recognize the uniqueness of each situation and think outside the box is essential to success.
• Patience/Composure/Consistency – We love our clients! Even the difficult ones. Sometimes you need a thick skin to win them over and make them love you back.
• Communication/Listening – Using sound communications and active listening skills to ensure you are getting your message across and/or understanding other people’s messages is crucial.

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Our Office

Company outing 2015 @ Palawan

Company outing 2016 @ Caramoan

Company outing 2017 @ Puerto Galera