Customer Support Representative

FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.

• Over 200 destinations in the services
• 25 unique logistics services offering
• 20 service points throughout Thailand

Key Responsibilities

• Serve as the primary contact for customers, handling inquiries, delivery status, and issue resolution with a professional Service Mindset.
• Proactively monitor shipments and coordinate with carriers/3PLs to resolve transportation issues and minimize delays.
• Analyze transportation data and shipment performance to optimize routing efficiency and align with customer expectations.
• Collect customer feedback and identify recurring pain points to enhance the overall customer experience and internal processes.
• Manage key metrics including 1st Response Time, AHT, and CSAT while ensuring high-quality standards through QA audits.

Qualifications

• At least 1-2 years of experience in customer service (logistics or supply chain experience is a strong advantage).
• Excellent communication and interpersonal skills with the ability to explain complex situations clearly and positively.
• A strong 'Can-do Attitude' with the ability to work under pressure, multitask, and adapt to a fast-paced environment.
• Proficient in Microsoft Office and open to learning advanced data analysis and route optimization tools.
• Able to work on alternate Saturdays (WFH).

Location: Pink Line MRT: Chaeng Watthana 14 station
Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7

Benefits of working with us:

• TOEIC language allowance
• Attendance Allowance
• Annual Leave: 10 Days - eligible after probation period
• Performance bonuses
• Health insurance
• Company holidays
• Free parking
• Quarterly parties and career growth opportunities