Customer Support Representative

A high-end textile importer and wholesaler specializing in sustainable organic fabrics and luxury linens for the hospitality and fashion industries.

Nina Hasani Textile Imports, a premium importer and wholesaler of sustainable organic fabrics and luxury linens for hospitality and fashion, is looking for a Customer Support Representative to deliver exceptional service to our discerning B2B clientele.

Key Responsibilities

• Serve as the primary point of contact for existing and prospective customers via phone, email, and messaging platforms.
• Provide product information, availability, pricing, and lead times for fabrics, linens, and related accessories.
• Process orders, confirm specifications, generate invoices, and coordinate with logistics to ensure timely delivery.
• Handle inquiries, complaints, and return requests; troubleshoot issues and follow up until resolution.
• Maintain accurate records in the CRM system, tracking interactions, order status, and customer preferences.
• Assist the sales team with quotations, sample requests, and follow‑up communications.
• Conduct post‑delivery follow‑ups to gauge satisfaction and identify opportunities for upselling or cross‑selling.
• Contribute to the development of FAQs, support scripts, and knowledge‑base articles.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent work experience).
• Minimum 2 years of customer service or support experience, preferably in textiles, wholesale, or hospitality supply chains.
• Strong knowledge of fabric types, sustainable materials, and luxury linen standards is a plus.
• Excellent verbal and written communication skills in English and Filipino; ability to articulate product details clearly.
• Proficiency with CRM and order‑management software (e.g., Salesforce, Zoho, SAP Business One) and Microsoft Office/Google Workspace.
• High attention to detail, strong organizational skills, and the ability to manage multiple inquiries simultaneously.
• Customer‑focused mindset with strong problem‑solving abilities and a professional, courteous demeanor.

Compensation

• Hourly rate: ₱120 – ₱260, commensurate with experience and performance.

How to Apply
Submit your résumé and a concise cover letter highlighting relevant customer‑support experience in the textile or hospitality sector to [email protected]. Use “Customer Support Representative – Pasig” as the email subject line.

Nina Hasani Textile Imports is an equal‑opportunity employer and encourages applicants who share our commitment to sustainability and luxury quality.

Pay: Php120.40 - Php260.81 per hour

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: On the road