Customer Support Representative

About the role:

• Act as the first point of contact for DBMCI One users facing technical or product-related issues.
• Dive deep into our product ecosystem to understand and troubleshoot issues, ensuring users continue their journey without a hitch.
• Collaborate closely with the team to communicate, prioritise, and resolve user challenges.
• Moderating Live classes and solving users queries on the spot. Ideal for: Fresh graduates who are passionate about products, eager to learn, and want a front-row seat to the action in a rapidly growing Ed-Tech platform.

Key Responsibilities:

1. Handle user queries and challenges related to the DBMCI One platform with a touch of delight.

2. Troubleshoot and identify solutions to resolve customer issues.

3. Collaborate with the team to escalate and address technical challenges.

4. Stay updated with DBMCI One products and updates to offer accurate solutions.

5. Track and report on common user challenges to help drive product improvements.

Preferred candidate profile

• Knowing Hindi is mandatory.
• 6 working days with a rotational week off.

Perks and benefits:

• Free Breakfast, lunch and snacks provided.
• Extensive medical insurance coverage.

Are you ready to embark on an exciting journey with DBMCI One and make an impact every day? Apply now!