Customer Support Representative

Synergy Point MGT is hiring a Customer Service Associate to support customers with their mobile service needs. This role is focused on helping people, answering questions, and providing a smooth, positive experience from start to finish.

If you enjoy working with people, solving problems, and being part of a supportive team environment, this is a great opportunity to build your skills in customer service and communication.

Customer Service Associate Responsibilities

• Provide friendly, face-to-face support to customers with questions about their mobile service
• Help customers get set up and ensure their accounts are handled accurately
• Assist with basic account updates, troubleshooting, and general inquiries
• Explain service options in a clear and helpful way (no high-pressure sales)
• Maintain accurate account records and notes
• Work with team members to ensure a smooth and positive experience for everyone
• Participate in ongoing training to improve customer service and communication skills

Customer Service Associate Requirements

• High school diploma or GED required
• Previous experience in customer service, retail, or working with people is a plus, but not required
• Strong communication skills and a friendly, helpful attitude
• Comfortable assisting people and answering questions in a clear, professional manner
• Ability to stay organized and handle multiple interactions throughout the day
• Reliable, punctual, and team-oriented
• Willingness to learn new systems and processes through paid training
• Basic computer skills for entering account information and updates

This is a customer-facing role that involves assisting people in person.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Professional development assistance

Work Location: In person