Customer Support Representative

ScholarTrip is seeking a Customer Support Representative to assist customers with travel-related questions and services. This is a remote position open to candidates in Dallas, TX. Full-time and part-time schedules are available. Pay: $22–$27/hour. Previous experience is not required.

Duties

• Respond to customer questions by email and phone.
• Assist with bookings and travel information.
• Help with itinerary changes and requests.
• Provide clear and accurate information.
• Maintain customer records and case notes.
• Escalate complex issues when needed.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Good computer and typing skills.
• Ability to work independently from home.
• Strong attention to detail.
• Reliable and customer-focused approach.

Extra Skills (Optional)

• Previous customer service experience.
• Familiarity with travel booking platforms.
• Experience with CRM or support software.

Benefits

• $22–$27/hour.
• Full-time or part-time schedules.
• Remote work opportunity.
• Paid training and onboarding.
• Paid time off for eligible employees.
• Professional growth opportunities.

Join ScholarTrip and help customers enjoy a smoother travel experience. We welcome motivated applicants who are ready to learn and provide excellent support.