Customer Support Representative

Orville’s Home Appliances has been a premier leader in the appliance industry since 1965. Our business is the largest home appliance retailer in all of WNY and our dedication to employees is top notch! We are currently seeking a full-time Customer Service Representative to join our Walden Avenue team in Lancaster, NY. The preferred candidate will be: courteous, reliable, customer service oriented and a intuitive problem-solver. If you are seeking an opportunity to grow alongside dedicated team members and shape your future, then apply today!

Responsibilities

• Answering customer questions on various appliance issues and warranties.
• Be able to quickly and effectively identify customer needs.
• Manage incoming calls by priority of customer inquiry.
• Generate and document customer work orders and schedule service appointments
• Ability to deescalate customer dissatisfaction with a friendly and assuring response.

Experience/Skills

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication skills; both verbal and written.
• Ability to multi-task, prioritize, and manage time effectively.

Education

• High School Diploma OR G.E.D Equivalent

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person