Customer Support Representative

Location: Lebanon, IN (Transitioning to Whitestown, IN)

Job Type: Full-Time

Pay Range: $18-21/hr based on experience; Weekly Pay

Overview
We are seeking a dedicated and personable Customer Support Representative to join our team. This role involves engaging directly with clients to provide exceptional service and support. The ideal candidate will be responsible for maintaining positive communication channels, resolving customer inquiries, and ensuring a seamless experience for our clients. This position offers an opportunity to develop strong interpersonal skills within a dynamic environment.

Duties

• Communicate effectively with clients via phone and written correspondence to address inquiries, concerns, and feedback.
• Manage client interactions professionally, ensuring their needs are understood and resolved promptly.
• Utilize computer literacy skills to navigate customer management systems, document interactions, and update records accurately.
• Demonstrate proficiency in Microsoft Office applications to prepare reports, correspondence, and other documentation as needed.
• Maintain a high level of customer satisfaction by providing timely and accurate information.
• Collaborate with team members to improve support processes and enhance overall service quality.

Skills

• Excellent communication skills, both verbal and written, with a focus on client interaction.
• Strong phone etiquette and the ability to handle multiple conversations efficiently.
• Proficiency in computer literacy, including familiarity with customer management software.
• Competence in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting purposes.
• Ability to remain patient, empathetic, and professional in all customer interactions.
• Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.

This position is an excellent opportunity for individuals passionate about delivering outstanding customer service while developing valuable professional skills in a supportive environment.

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person