Customer Support Representative

Job Title: Customer Service Representative (E-Commerce – Growth Opportunity)

Location: Houston, TX

Employment Type: Full-Time (Part-Time negotiable)

About Us

We are a fast-growing e-commerce company based in Houston, specializing in custom-cut table protectors and high-quality floor protection mats. Our products are shipped nation wide.

We are a young, dynamic team with a good work culture, high standards, and real growth opportunities. This is not a corporate environment.. it’s a company where motivated people can grow with the business.

If you’re excited about joining a fast-growing company with long-term opportunities, we’d love to meet you.

Position Overview

We are looking for a Customer Service Representative to manage customer communication and ensure an outstanding customer experience. The role is primarily focused on B2C customers, with opportunities to expand into B2B sales and potentially marketing depending on interest.

This position can evolve into a broader all-round role within the company for the right candidate.

Key Responsibilities

• Respond to customer inquiries via email (primary channel) or phone

• Handle order questions, delivery inquiries, refunds, and product information

• Assist customers before and after purchase

• Help resolve issues efficiently and professionally

• Communicate with shipping carriers when needed

• Support B2B inquiries and assist with sales opportunities

• Opportunity to contribute to marketing and sales initiatives

Requirements

• Fluent English (written and spoken)

• Strong communication skills

• Professional, organized, and solution-oriented

• Comfortable working in a fast-paced environment

• Ability to handle customer concerns calmly and efficiently

Bonus (not required!!)

• Experience in e-commerce customer service

• Spanish is a plus

• Experience with, Stripe, quickbooks, shipstation or similar platforms

What We Offer

• Competitive hourly pay based on experience

• Real growth opportunities within a scaling company

• Dynamic and supportive team culture

• Opportunity to expand into sales, B2B, or marketing

• Long-term career potential

How to Apply

Please submit your resume along with a short paragraph explaining why you would be a strong fit for our company.

Pay: $18.00 - $20.00 per hour

Work Location: In person